Terms of Service
Last updated: June 21, 2026
These Terms of Service (“Terms”) govern your access to and use of the HayKul online store and your purchases from us. By using the site or placing an order, you agree to these Terms. If you don’t agree, please don’t use the store.
1. Eligibility
You must be at least the age of majority in your jurisdiction (or have a parent or guardian’s consent) to make a purchase. By ordering, you confirm that the information you provide is accurate and that you’re authorized to use the payment method you submit.
2. Your Account
You can shop as a guest or create an account (with an email and password, or by signing in with Google, Facebook, or Apple). You’re responsible for keeping your login credentials secure and for activity under your account. Let us know promptly if you suspect unauthorized use.
3. Products, Pricing & Availability
We try to describe and price products accurately, but errors can happen. Products are subject to availability, and we may limit or discontinue items at any time. If a product is listed at an incorrect price, we may cancel the order and refund you, even after it’s placed. Colors and finishes may vary slightly from images.
4. Orders & Payment
Submitting an order is an offer to buy; we accept it when we confirm and charge your payment. Payments are processed securely by Stripe — we don’t store your full card details. You’re responsible for any applicable taxes and for providing a valid shipping address. We may refuse or cancel an order if we suspect fraud or an error.
5. Custom Engraving & Personalization
Some products can be laser-engraved or personalized with content you provide. You represent that your content doesn’t infringe anyone’s rights and isn’t unlawful, offensive, or hateful; we may decline to produce content that violates this. Because personalized items are made to order, they may be non-returnable except where required by law or in the case of a defect (see Returns).
6. Shipping & Delivery
Shipping times are estimates, not guarantees. Risk of loss passes to you on delivery to the carrier. We’re not responsible for delays outside our control (e.g. carrier issues or customs). Any import duties or taxes are your responsibility.
7. Returns, Refunds & Cancellations
See our Returns policy for details. In general, you may cancel and refund an order from your account while it’s still being prepared (before it ships); once shipped, a refund is handled through our support team. Refunds are issued to your original payment method. Custom-engraved items may not be returnable except for defects.
8. Warranty
Our hardware is covered by the Limited Lifetime Warranty described on our site. Except as stated there and as required by law, products are provided “as is” without other warranties, express or implied.
9. Intellectual Property
The HayKul name, logo, site content, designs, and product imagery are owned by HayKul or our licensors and may not be copied or used without permission. You keep ownership of content you submit for engraving but grant us a limited license to use it solely to produce and fulfill your order.
10. Acceptable Use
Don’t misuse the store — including attempting to breach security, scrape or disrupt the site, submit fraudulent orders, or use it for any unlawful purpose. We may suspend or terminate access for conduct that violates these Terms.
11. Limitation of Liability
To the fullest extent permitted by law, HayKul isn’t liable for indirect, incidental, or consequential damages arising from your use of the store or products. Our total liability for any claim is limited to the amount you paid for the order giving rise to the claim. Some jurisdictions don’t allow these limits, so they may not fully apply to you.
12. Governing Law
These Terms are governed by the laws of the United States and the state in which HayKul operates, without regard to conflict-of-law rules. Any disputes will be handled in the courts located there, unless applicable law requires otherwise.
13. Changes to These Terms
We may update these Terms from time to time. When we do, we’ll revise the “Last updated” date above. Continuing to use the store after changes take effect means you accept the updated Terms.
14. Contact
Questions about these Terms? Email us at support@haykul.net.